FAQ

How are the pastries being delivered to me?

Place your order 2 days in advance. We will deliver your order according to your preferred time you selected during checkout.

Why doesn’t Pufflets accept cash payments?

We accept PayPal and credit card payments only to provide a seamless experience, as well as a safe work environment for our delivery staff.

Can we pay using credit cards?

Yes, please select "Check Out as a Guest" at the Paypal payment page and you will be prompted to enter your credit card details for payment.

Is there a minimum order value?

Yes, there’s a minimum order of $32, plus a delivery charge of $8.

We offer FREE delivery for orders of $80 and above.

Can I cancel my order?

We will only accept the cancellation if you inform us within an hour of placing your order by writing to askpufflets@yahoo.com. We will refund the amount to you if your cancellation is successful.

Can I collect the order myself?

We don’t offer self-collection for now but are considering offering this option for the future.

What if I need to add something to my order?

You can email us at askpufflets@yahoo.com and we will respond as soon as we can.

What if my order is late?

Our delivery staff will contact you if they feel that your order might not arrive within the stipulated time of delivery.

What if I am not around when the delivery staff arrives?

If you’re unable to be at the delivery address to receive your order, please email askpufflets@yahoo.com as soon as possible.

Our delivery staff will try to call you if there is an issue when they reach your delivery address. They will wait for up to 10 minutes before leaving to deliver the next order. In such an event, we are afraid that you will still be charged for your order. To prevent this, we recommend that you check your contact details and delivery address before checkout.

What if I have allergies?

If you have specific allergies and are concerned about ingredients in our pastries, please email askpufflets@yahoo.com

Are you HALAL certified?

We are not HALAL certified but we do not add meat, seafood, rennet or alcohol in our pastries.

Do you add dairy or egg in your pastries?

We may add milk, vegetarian cheese or egg in our pastries which we will indicate clearly in the product description, so please look out for them.

FAQ